Frequently Asked Questions

How much do you charge? 

Our pricing is as follows.

  • 45 minute session – $13/child
  • 1 hour session – $15/child 

 

How long is a StarTime LiVE session? 

We run three creative learning sessions per day. All sessions run for 1 hour.
The first session starts at 10:30am (AEST), the final session finishes at 4:30pm (AEST). You can either join us for one session, or for a full day!

How does the registration process work?

StarTime LiVE’s creative sessions are interactive shows that take place in Zoom. Our registration process is designed to be quick, secure, and easy for parents.

Typical registration for StarTime LiVE is as follows:

    • Visit the event page and discover the sessions that your child/children will love – https://startimelive.com.au/event-directory/
      If you are registration through an organisation then you should have received a link to a separate registration page and received a voucher code to use on the checkout page.
    • Choose the session(s) you want your child/children to attend
    • Add ticket(s) to your cart
    • Ensure you’re registering using the email your children will be using to access Zoom
    • Pay for your tickets using our secure payment gateway
    • Confirmation email, tickets, and Zoom details are sent
    • Download the Zoom app onto either a laptop or mobile device –  (The free version of the app is all you need: Basic Personal Meeting)

NOTE: If you are an employee for an organisation that has booked a StarTime LiVE company package, please refer to the ‘Organisations’ FAQ tab at the top of this page for this section.

Important steps to take when accessing StarTime LiVE:

  1. Download the Zoom App onto a computer / laptop. (Please update to the latest version of Zoom if necessary) You can download the Zoom app onto an iPad if you don’t have a computer available.  
  2. Please check the individual session requirements as some sessions require the attendee to use a separate mobile device to participate in the activity.
  3. When registering for the StarTime LiVE session please ensure you are using the SAME email address that you will use to log into the Zoom app. Your child will then be easily identifiable as an approved attendee and will ensure you enter the session without any problems.
  4. Set up the space in which your child will be using during the session, ensuring it is:
    • Physically safe — for example, no dangerously stacked furniture nearby. 
    • Clear of anything private that you don’t wish to be seen in the background.
    • Has enough light. However, try to make sure that the device running Zoom does not have sunlight streaming directly onto the screen, or has any reflections from light streaming through nearby windows. This makes it very difficult for your child to be seen by the group and difficult for your child to share or demonstrate their work with the group effectively.
  5. Attendee’s need to dress appropriately for an active session. Some sessions are more active than others, so it’s important that children can move freely – i.e. no dresses/skirts.  
  6. Your child is briefed about expectations of behaviour within the session – i.e. StarTime always promotes positive, respectful, and supportive behaviour towards the presenters and any other children attending the session.
  7. We ask all participants to stay on ‘mute’ when they enter the session. They will be invited to ‘unmute’ themselves if they are being spotlighted or asked a question.

What are the cut-off times for registrations?

We recommend families register well in advance as you cannot register after the event has commenced. 

How do questions work during the session? 

In the first 5-10mins the presenters will start with running through what they will be doing in the session, usually followed by a demonstration. They will then open it up to any questions the participants may have. Those questions that cannot be answered with the presenters will be answered by the StarTime Zoom Buddy assigned to that room. Throughout the session there will be opportunities for participants to ask questions, either by raising their hand or by typing in their question via Chat box. The question can either be addressed to the entire group or privately for one of our StarTime Zoom Buddies to answer.

StarTime will provide easy access to FAQ’s before the session commences so participants are well prepared.

Will my child have a chance to be spotlighted during the session?

We do our best to ensure as many children have their moment of being spotlighted during the session. Our team behind the cameras are keeping an eye out for participants who haven’t had a chance to be spotlighted or look to be needing help. The crew will either alert the presenters or privately contact the participant via the chat box to offer assistance.

What is the optimum age for children who attend a StarTime LiVE session?

StarTime LiVE programs are specifically designed for 8-10 year olds. However, younger and older siblings will still get a lot out of the session.

How can parents/children access past shows/show recordings?

We post the recording of each session on our Vimeo channel (for private viewing only) usually a day or two after it concludes. If a session is missed, which was registered and paid for, a link to the recording will be provided on the event page where you registered for the event. It will appear on this page after the event has concluded. 

We recommend attending the live session to avoid missing out on the fun and interactive elements of the program.

What is the background of the StarTime LiVE Team?

Our team of Show Hosts and Creative Mentors are all generous, spirited, and highly professional. They have a passion for creativity and share their skills in a fun and dynamic way. 

The StarTime LiVE team have a Working With Children Check and where necessary a Police Check.

What is the cancellation policy?

StarTime has a no refund policy for registered bookings, however, parents may choose to transfer bookings to another day or time.

Can the same Zoom account (same email address) be logged into two different devices for the same session?

Zoom does not allow you to use one Zoom account across multiple devices at the same time. Typically, we advise households who have between 2 – 4 children attending the session to set up the Zoom computer/iPad to be a little further away so the StarTime LiVE presenters can see all the kids on the one screen. 

They can rename their Zoom window to show all their names and ages — eg Max (10) Sam (8) Olivia (6). If siblings are sharing a Zoom meeting connection then only one ticket is required.

If you would like your children to each have their own StarTime LiVE Zoom window, you will need to purchase two tickets each with a unique corresponding email and Zoom account.

When registering for the session should I use the same email address to create a Zoom account?

Yes.

Can I use the Zoom website or do I need the Zoom App?

We highly recommend downloading the Zoom app. You will only need the Basic Personal Meeting version which is free. This is because the functionality and stability of the app is greater. 

However, if that’s not an option then the web version will be fine to use.

NOTE: If you are registering for a session via a company package then we recommend a Zoom account that is connected to your company email. This ensures your child will be assigned to the correct company breakout room for that session. However, if your organisation has a policy that prevents this, please liaise with the StarTime team as we have several solutions.

What are StarTime LiVE’s Security Procedures?

StarTime LiVE’s security procedures are in line with our standing as a child-safe organisation. The online delivery platform is accessed by a registration process, which includes password verification.

StarTime monitors each session so that only registered email addresses are allowed into the session. We also monitor behaviour from participants throughout the session. All our presenters have been screened and have passed a current Working With Children Check. They have signed our code of conduct and trained for safe and secure online delivery.

Payments are processed using the secure Stripe payment gateway. 

How much do you charge?

To receive information on our most up-to-date packages please email: jo@startime.com.au

 

How long is a Startime LiVE session? 

We run three creative learning sessions per day. All sessions run for 1 hour.
The first session starts at 10:30am (AEST), the final session finishes at 4:30pm (AEST). If you join us for a full day, there is also a break for lunch. 

How does the registration process work?

StarTime LiVE’s creative sessions are interactive shows that take place in Zoom. Our registration process is designed to be quick, secure, and easy for parents.

Parents will need to register for the show to be granted access. 

StarTime LiVE is able to handle the registration process, using our secure payment gateway and on boarding process, or it can be handled solely through your organisation, if required. 

Typical registration through StarTime LiVE is as follows:

  • Visit your bespoke company page — this page will be unique to you and display only the sessions you have paid for. The sessions are taken from our event directory (https://startimelive.com.au/event-directory/)
  • Parents choose the session they want their child/children to attend
  • Parent adds ticket(s) to their cart
  • Parents add your unique organisation coupon code to bypass the payment gateway
  • Families must register using the email address that is connected to their Zoom account to ensure easy access into the session. The Zoom App needs to be download onto either a laptop or mobile device (The free version of the app is all you need: Basic Personal Meeting)
  • Confirmation email, tickets, and Zoom details are sent

What is the cut-off time for registrations?

We recommend parents/families register well in advance as you cannot register once the event has commenced. 

We ask all organisations who choose to collect payment through their own parent portal to update StarTime weekly with the registration numbers received. We also ask to receive the list of the registered email addresses on Friday before your chosen live-streamed sessions are due to start. 

We will be liaising closely with you to ensure this process is easy. 

What is the session participant Limit?

We have a total limit of 500 participants per organisation, for each live-streamed session.

The experience of the session will be the same for all participants, with an extra layer of privacy for those organisations who opt for the Premium Package. For more information about our packages email: jo@startime.com.au.

How do questions work during the session? 

In the first 5-10mins the presenters will start with running through what they will be doing in the session, usually followed by a demonstration. They will then open it up to any questions the participants may have. Those questions that cannot be answered with the presenters will be answered by the StarTime Zoom Buddy assigned to that room. Throughout the session there will be opportunities for participants to ask questions, either by raising their hand or by typing in their question via Chat box. The question can either be addressed to the entire group or privately for one of our StarTime Zoom Buddies to answer.

StarTime will provide easy access to FAQ’s before the session commences so participants are well prepared.

Will my child have a chance to be spotlighted during the session?

We do our best to ensure as many children have their moment of being spotlighted during the session. Our team behind the cameras are keeping an eye out for participants who haven’t had a chance to be spotlighted or look to be needing help. The crew will either alert the presenters or privately contact the participant via the chat box to offer assistance.

What is the optimum age for children who attend a StarTime LiVE session?

StarTime LiVE programs are specifically designed for 8-10 year olds. However, younger and older siblings will still get a lot out of the session.

How can parents/children access past shows/show recordings?

We post the recording of each session on our Vimeo channel (for private viewing only) usually a day or two after it concludes. If a session is missed, which was registered and paid for, a link to the recording will be provided on the event page where you registered for the event. It will appear on this page after the event has concluded. 

We recommend attending the live session to avoid missing out on the fun and interactive elements of the program.

What is the background of the StarTime LiVE Team?

Our team of Show Hosts and Creative Mentors are all generous, spirited, and highly professional. They have a passion for creativity and share their skills in a fun and dynamic way. 

The StarTime LiVE team have a Working With Children Check and where necessary a Police Check.

What is the cancellation policy?

For Corporates/Organisations — refunds will only be processed with a minimum of two weeks notice prior to the beginning of the school holiday period.

What marketing and promotional material is supplied by StarTime?

We know drumming up staff interest and excitement is crucial. As a StarTime LiVE partner you’ll receive the following information/collateral:

  • Welcome Pack – outlining the registration process
  • Marketing Pack:
    – Photos/Videos
    – Company Logo Image
    – Copy for email
  • Final Schedule of programs with timings

What is StarTime LiVE’s Public Liability?

StarTime’s Public Liability Insurance covers up to $20 million. The Certificate of Insurance Currency will be supplied on request.

What are StarTime LiVE’s Security Procedures?

StarTime LiVE’s security procedures are in line with our standing as a child-safe organisation. The online delivery platform is accessed by a registration process, which includes password verification.

StarTime monitors each session so that only registered email addresses are allowed into the session. We also monitor behaviour from participants throughout the session. All our presenters have been screened and have passed a current Working With Children Check. They have signed our code of conduct and trained for safe and secure online delivery.

Payments are processed using the secure Stripe payment gateway.